top of page

Shipping Policy

All Shipment policies as per the Slot Selected during Delivery

 

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the

availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

​

  • Bad weather

  • Political disruptions

  • Other unforeseen circumstances

 

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes, we attempt delivery of your order only once.

In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

 

·         Wrong shipping/delivery address.

·         Recipient not available.

·         Premises locked.

·         Recipient refusing to accept the delivery.

 

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

​

COURIER POLICIES:
 
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Nina Bakery does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.

 

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

 

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

 

For perishable items like cakes , we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

 

 

·         Wrong shipping/delivery address.

·         Recipient not available.

·         Premises locked.

·         Recipient refusing to accept the delivery.

 

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

​

 

EVENT SHIPPING POLICIES:
 
 

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

 
HOSTEL SHIPPING POLICIES:
 
 

Our employees are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

  • Hostel name

  • Full address of the hostel

  • Telephone number of the recipient and the hostel

  • Name of the recipient

  • Room number of the recipient

 

 

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Refund Policy

REFUNDS POLICIES:
 

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest.

 
You can write to us at 


Info@NinabakeryKanpur.com or call us at 123-456-7890 (10:00 AM-7:00 PM, Monday-Saturday).
 

Nina Bakery is not responsible and does not guarantee refund for cases where:

 

  • (1) Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

  • (2) Product quality problems caused by improper handling of the product.

  • (3) Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Nina Bakery, refund takes 7 to 10 business days to reflect in your account.

                       

 

ORDER ACCEPTANCE POLICIES:
 

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Nina Bakery cancels all or a part of your order, your sole and exclusive remedy is either that:

 

  • (1) Nina Bakery will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

  • (2) Nina bakery will not charge your credit/debit card or bank account for the cancelled portion of the order.

 

For your convenience, Nina Bakery accepts Visa, Master Card, American Express, Debit Card and PayPal, Digital wallets, Loyalty points, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Nina Bakery website or through Nina Bakery mobile application, are subject to specific terms and conditions of such third party payment gateways.

bottom of page